Utility industries are among the sectors evolving more rapidly in today´s world. Heavily impacted by the process of liberalization and technological roadmap of the last twenty years, utilities operate in highly competitive and increasingly mature markets. Therefore, customer care and customer loyalty indexes have become a decisive competitive factor vs more traditional metrics in the industry.
At Real Consulting, we help utility companies manage their customer relationships so they become an important source of competitive advantage and differentiation. Our customized and higher value solutions enable companies in this sector to maximize their economies of scale, increase operational excellence and obtain precise information for improved decision-making.